FAQ

 

When are you open?

We open doors April 5th and will be here until May 19th!

 

What are your hours of operation?

Monday CLOSED
Tuesday CLOSED
Wednesday 12:00 PM – 8:00 PM
Thursday 12:00 PM – 8:00 PM
Friday 12:00 PM – 10:00 PM
Saturday 10:00 AM – 10:00 PM
Sunday 10:00 AM – 8:00 PM

Where is Snap151 located?

That is a stellar question! We are nestled between Verizon and Accents at Mockingbird Station.
Our address is 5331 E. Mockingbird Lane, Suite 175, Dallas, TX 75206.

 

What time should I arrive?

You will be welcomed into our lobby up to 15 minutes before your scheduled time. Please plan to arrive early. If you arrive 30 minutes after your purchased time slot, you will not receive access.

How long do I have in the space?

Our ticket windows are 1 hour. Your ticket allows you 50 minutes in the space, starting at your scheduled time.

Where should I park?

Surface parking is available near our space, but if you plan on staying a while, consider parking in the convenient and free parking garage located across from stairs of the Angelika Film Center on the North side of Urban Outfitters.

Can I take an Uber or Lyft?

Sure thing!

Where can I buy tickets?

You can buy tickets on our website. We only accept tickets purchased directly on our website and not from any third party websites. There are no tickets available at the door and we will check all guest IDs to make sure that the person who has purchased the tickets is present. Tickets are non-transferable and non-refundable. All sales are final and we cannot accommodate transfers to other days.

 

How much are tickets?

General Admission tickets are $20 and tickets for kids 3 and under are $10.
Please see the TICKETING PAGE for more details.

 

Do you provide refunds or transfers?

No, all ticket sales are final and non-refundable. Due to the limited nature of this experience we have a maximum amount of guests we will allow into each time slot. There are no exceptions. 

 

Are tickets available at the door?

No, all tickets must be purchased prior to your visit on our website.

 

How many tickets can I purchase?

Short answer, as many as you would like for available time slots. Each guest can purchase up to 10 tickets per transaction.

  

Do you host private events?

Yes, we’d love to host your private event. Please contact us at hello@snap151.com.

Can I rent the space for a private photoshoot?

Yes, Snap151 is available for commercial photography sessions, please email hello@snap151.com for inquiries.

Do I need to print my ticket?

No, you can present your ticket on your mobile phone. Each guest must have a valid ID to check in. We will not honor any tickets purchased from a third party reseller or through scalpers. There must be at least one person whose ID matches the name on the tickets.

 

What happens when I check in?

We will scan your ticket and check your ID at the door. If you arrive early we may ask you to wait in the lobby until it’s your turn to enter the space.

 

Can I go through the exhibit as much as I want and at my own pace?

You will have full access during your 50 minute time slot to explore the space.

 

Are children allowed?

Snap151 is made with all audiences in mind. Children under the age of 18 must be accompanied by an adult at all times. There are some installations with features that are more about looking or listening than touching, so we ask that adults supervise accordingly. Signage and our staff are there to guide you through the experience.

 

Can I bring food or drinks?

No, we do not allow any outside food or drinks in the experience.

Do you have bathrooms?

Yes, we have one unisex restroom open to customers.

 

Do you offer coat check or stroller check?

No, we do not offer storage for any of your personal belongings. Due to the size and uniqueness of the space we cannot allow any strollers inside. We cannot be held responsible for the safety or storage of any personal belongings.

 

Are there any discounts?

Not at this time.

 

Is photography allowed? 

Duhhhhhh – photography is basically required! You can bring your selfie stick, DSLR, handheld camera gear and/or tripod, as long as it is not disturbing other guests. We only allow commercial photography staging through private rental.

 

Do you offer press passes?

You can request a press pass at hello@snap151.com. These will be awarded based on availability.

 

Is the space wheelchair accessible?

Heck yes! We are an inclusive space and as such have designed Snap151 to be wheelchair accessible. If you have any special needs please let us know when you check in.

 

Are pets allowed?

We love animals, but they are not allowed in Snap151. We will make an exception for legitimate service animals that are on a leash and controlled by their master as authorized by the applicable law.

 

Will Snap151 open in other cities?

We hope so! Sign up for our emails and follow us on Instagram to get the latest announcements. Oh, and shoot us an email to send us new city ideas at hello@snap151.com!